Delivery and collection

Delivery options

At Copaco you can arrange for all orders within the Netherlands to be delivered using drop shipment. Depending on the order and purchasing terms this may incur a charge. Such costs will be displayed during the process of placing your order.

Collection methods

Would you prefer to collect your order yourself? You can do this from our warehouse in Wijchen:

Copaco DC B.V.
Bijsterhuizen 2027
6604 LH Wijchen

Check delivery status

Do you wish to check the status of your delivery? You can do this yourself in the order overview in your personal zone on Copaco.com.

Request a proof of delivery

Would you like a proof of delivery with your order? You can simply request one using the order overview in your personal zone at Copaco.com.

Add and manage drop shipment addresses

On Copaco.com you can easily add, amend and manage your drop shipment addresses. You can choose between two options:

• During your order you can change your drop shipment address compared to your usual address.
• You can use your ‘My Copaco account to find addresses saved under your profile. It is also simple to add, amend or remove new drop shipment addresses here.

Deficient order

You may be faced with a deficient order in which products are missing. Please report this at the latest within one day of the invoice or delivery date. We will only treat a report of a deficient order upon receiving the fully completed deficient order declaration. You will then immediately receive a registration number from Copaco.

Have you received a double delivery? Those wishing to return the goods should commence the RMA procedure. Upon receipt of the original goods or of a confirmation from the haulier or supplier of the final deficiency Copaco will proceed with the credit process.