You want to request a return
You can use your personal order overview in your account to submit a request to return one or more products. You must start the request by choosing the product for which you want to request a return. If a product has not yet been shipped or delivered, it is not possible to request a return for this product. Immediately after your application you will receive a registration number from us by email. We will then keep you informed of the status.
Products must be presented to Copaco within five business days after confirmation of the return, stating the registration number that you will receive from us after your request.
If you want to return a license, keep in mind that we may charge a handling fee of at least 60 euros.