Here you can find further information about paying for an order on Copaco.com. This includes information such as payment methods, how invoices are dispatched and what to do if something goes wrong.
On Copaco.com we offer three standard payment methods:
Do you have any further questions about the payment methods on Copaco.com? Then please contact our debt management department.
Was your payment via Bancontact unsuccessful? Don’t worry: you can always pay with a bank transfer stating your order number.
This also applies if you have reached your payment limit, but still wish to place an order. If you have any questions please contact our debt management department.
Once you have reached your payment limit you will no longer be able to add orders to your account. Of course, it still remains possible to place an order and to pay directly. You can do this using Bancontact or a bank transfer stating your order number.
Be sure to consider your payment limit level when placing an order.
Should a complete order exceed your limit, please contact our debt management department. They will also help you with any further questions.
Copaco aims to be a paperless organisation. That’s why we always prefer to send a digital invoice. You can request your invoices easily on your ‘My Copaco' account. Here you will also find previous orders and you can always download earlier invoices again.To order overview
You may be entitled to the repayment of (part of) your purchase sum. We prefer for this to be settled with your next order.
Would you prefer a different settlement? Then please contact our debt management department.
Should you notice a discrepancy on your invoice you may submit a request for credit. Such requests will only be treated if reported within two days of invoicing. The credit declaration must be completed in full. You will then immediately receive a registration number from Copaco.
Full or partial credit will only be given after final assessment and approval by Copaco.
The payment terms on the original invoice remain unchanged.
At Copaco, the maximum acceptable lead time for a credit request is 10 days.To RMA tool