Customer service

Payment methods

On Copaco.com we offer three standard payment methods:

• Direct prepayment using Bancontact:
  Using internet banking you will immediately pay the total sum of your order.
• On account:
  In this way you will receive an invoice from us afterwards. You may pay on an account basis after having successfully requested a payment limit from our debt management department. For more information please contact our debt management department.
• Bank transfer:
  You will pay the total sum of your order using a bank transfer including a reference to your order number. We will treat your order once the payment is confirmed.

Do you have any further questions about the payment methods on Copaco.com? Then please contact our debt management department.

Payment unsuccessful or rejected?

Was your payment via Bancontact unsuccessful? Don’t worry: you can always pay with a bank transfer stating your order number.

This also applies if you have reached your payment limit, but still wish to place an order. If you have any questions please contact our debt management department.

Payment limit reached

Once you have reached your payment limit you will no longer be able to add orders to your account. Of course, it still remains possible to place an order and to pay directly. You can do this using Bancontact or a bank transfer stating your order number.

Be sure to consider your payment limit level when placing an order.

Should a complete order exceed your limit, please contact our debt management department. They will also help you with any further questions.

Invoices

Copaco aims to be a paperless organisation. That’s why we always prefer to send a digital invoice. You can request your invoices easily on your ‘My Copaco' account. Here you will also find previous orders and you can always download earlier invoices again.

Repayments

You may be entitled to the repayment of (part of) your purchase sum. We prefer for this to be settled with your next order.

Would you prefer a different settlement? Then please contact our debt management department.

Credit

Should you notice a discrepancy on your invoice you may submit a request for credit. Such requests will only be treated if reported within two days of invoicing. The credit declaration must be completed in full. You will then immediately receive a registration number from Copaco.

Full or partial credit will only be given after final assessment and approval by Copaco.

The payment terms on the original invoice remain unchanged.

At Copaco, the maximum acceptable lead time for a credit request is 10 days.